Contact

OUR CUSTOMER CARE

Your custom is very valuable to us. If you have any queries or just want to be friends, please feel free to contact us using the relevant email address stated below.

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact @

 

General : enquiries@maisondafie.com

Sales : sales@maisondafie.com

Press : afie@maisondafie.com

Customization : sales@maisondafie.com

 

RETURNS

If you have any problems with your purchase, pleas contact us to arrange a return for an exchange or refund (excluding shipping charges) within 28 days of your purchase.

FAQ

Do you provide International delivery?

 

We ship internationally with slightly varying prices depending on the weight of the item. Exact delivery prices will be communicated to you via email. Please note that the purchase may be subject to import duties, taxes and brokerage fees which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties, taxes and fees. Please note that unfortunately we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

What is your returns policy?

 

If you cancel before the dispatch of any Items your money will be refunded and the Items will not be delivered.

We offer refunds or exchanges on undamaged items purchased online within 28 days of it being received by you. We must, however, stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Full refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s)*. The cost of returning goods must be covered by the customer. Please be aware that it can take up to 10 business days for the refund to appear in your account.

Please note that any item that is preordered upon request can only be exchanged or offered a credit note if returned. Full refunds exclude customs duties and taxes. Please note that refunds will only include the original UK & Europe standard delivery cost if you have written to request this in writing by sending an email stating your order reference to sales@maisondafie.com. Any additional chosen special delivery cost (next day, same day, etc) will not be refunded.

 

How do I return an item?

 

When returning Items please obtain proof of posting as we do not accept responsibility for parcels lost in transit.

  • Complete the returns form enclosed in the parcel.

  • Please neatly fold the item(s) unworn and in perfect condition, with all garment tags still attached, and in their original packaging.

  • Place completed returns form in the parcel.

  • Take your parcel to any Post Office and ask for a proof of despatch.

  • Please note that we are unable to refund the cost of an upgrade to your delivery service.

  • You are advised to keep hold of any tracking numbers that the Post Office may give you.

If you have any difficulty please contact us on sales@maisondafie.com

 

How do I track my order?

 

We will send you an email with the courier service details and your tracking number once your sale goes through.